Re:amaze is a customer messaging and helpdesk platform built for e-commerce businesses, combining live chat, email support, social media messaging, and push notifications into one unified inbox. It integrates deeply with Shopify, BigCommerce, and WooCommerce to display order information alongside support conversations — enabling support agents to resolve customer issues without switching between tabs. Re:amaze supports AI chatbots, automated workflows, and team collaboration features.
Reamaze
Helpdesk and live chat for e-commerce brands.
Best for: E-commerce brands who want a helpdesk with native Shopify/WooCommerce order data directly inside support tickets.
- Free trial
- $29 / month
4.5/5 ratingEditorial score 87/100reamaze.com
The editorial note
What to know about Reamaze
Is it right for you?
Who Reamaze suits
Choose it if
- E-commerce brands who want a helpdesk with native Shopify/WooCommerce order data directly inside support tickets.
Look elsewhere if
- Large enterprise support teams needing advanced reporting, custom roles, and extensive app marketplace — Zendesk or Freshdesk provide more mature enterprise features for high-volume support operations
What you get
Key features
- Unified customer inbox
- Shopify order integration
- Live chat with chatbot
- Email support
- Social media messaging
- Automated workflows
- Push notifications
- Customer segmentation
Works with
Integrations8
What it costs
Pricing
| Plan | Price | What it includes |
|---|---|---|
| Basic | $29 / monthBilled monthly | 2 agents, email, live chat, FAQ, basic automations, Shopify integration |
| Pro | $49 / monthBilled monthly | 5 agents, all channels, workflows, canned responses, customer data |
| Plus | $69 / monthBilled monthly | 10 agents, satisfaction ratings, advanced reports, custom attributes |
| Enterprise | $99 / monthBilled monthly | Unlimited agents, SSO, custom integrations, SLA, dedicated account manager |
Prices are recorded from the vendor's public pricing page and can change. Check before you buy.
The trade-off
Pros and cons
Pros
- Deep Shopify integration shows customer order history, shipping status, and refund tools within conversations
- Unified inbox combines email, live chat, Facebook, Instagram, and SMS in one place
- AI chatbot (Cues) handles common inquiries automatically to reduce support volume
- Workflow automation routes tickets and sends proactive messages based on customer behavior
- Affordable pricing compared to Gorgias and Zendesk for equivalent e-commerce features
Cons
- Less established than Zendesk or Gorgias in the enterprise e-commerce market
- Reporting and analytics are less comprehensive than enterprise helpdesk competitors
- Mobile app has fewer features than the web dashboard for managing support on the go
- Smaller app integration ecosystem compared to Zendesk's extensive marketplace
Quick read
At a glance
- Category
- E-commerce
- Pricing model
- Subscription
- Entry plan
- $29 / month
- Free plan
- Not listed
- Free trial
- Available
- Website
- reamaze.com
The verdict
Our take on Reamaze
The best helpdesk for e-commerce — native Shopify order data in every ticket eliminating tab switching for customer service teams.
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