Webex by Cisco is an enterprise video conferencing and collaboration platform providing meetings, messaging, calling, events, and contact center capabilities — with security and compliance features meeting the requirements of regulated industries including government, healthcare, and financial services. As one of the original enterprise video conferencing platforms, Webex serves companies that prioritize security, reliability, and enterprise IT governance over user experience polish. End-to-end encryption, FedRAMP authorization, and HIPAA compliance make it a requirement in security-sensitive organizations.
Webex
Enterprise video conferencing by Cisco.
Best for: Enterprises with Cisco infrastructure who need secure, compliant video conferencing.
- Free plan
4.1/5 ratingEditorial score 78/100webex.com
Starts at
Free (40-min meetings)
Get started free
Opens the official website in a new tab.
Editorial score78/100
The editorial note
What to know about Webex
Is it right for you?
Who Webex suits
Choose it if
- Enterprises with Cisco infrastructure who need secure, compliant video conferencing.
Look elsewhere if
- Small to mid-size businesses choosing video conferencing for user experience and price — Zoom or Google Meet provide better usability at lower cost
- Webex's compliance overhead is unnecessary for organizations without regulatory requirements
What you get
Key features
- HD video meetings
- Team messaging and spaces
- Enterprise telephony
- FedRAMP and HIPAA compliance
- End-to-end encryption
- Webinar and events
- AI meeting summaries
- Contact center integration
Works with
Integrations8
What it costs
Pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | Free (40-min meetings)Billed monthly | 100 participants, 40-min limit, team messaging, file sharing, whiteboard |
| Meet | $14.50 / user / monthBilled monthly | 24-hour meetings, 200 participants, cloud recordings, advanced features |
| Suite | $25 / user / monthBilled monthly | Everything in Meet + calling, voicemail, call routing, desk phone support |
Prices are recorded from the vendor's public pricing page and can change. Check before you buy.
The trade-off
Pros and cons
Pros
- FedRAMP authorized and HIPAA compliant — required for government and healthcare deployments
- End-to-end encryption for all meetings providing security assurance above Zoom's baseline
- Cisco hardware ecosystem integration with Cisco Room systems and desk devices
- Strong IT administration and governance controls for enterprise deployment management
- Integrated contact center (Webex Contact Center) combines UCaaS and CCaaS in one platform
Cons
- User experience is significantly less polished and intuitive than Zoom or Microsoft Teams
- Mobile apps are less refined — users often prefer Zoom for simple video calls
- More expensive than Zoom for equivalent functionality — pricing targeted at enterprise deals
- Complex pricing model with many separate SKUs for meetings, calling, events, and contact center
Quick read
At a glance
- Category
- Remote Work
- Pricing model
- Freemium
- Entry plan
- Free (40-min meetings)
- Free plan
- Available
- Free trial
- Not listed
- Website
- webex.com
The verdict
Our take on Webex
Webex is the right choice for enterprises with Cisco infrastructure who need secure, compliant video conferencing. Strong security and compliance certifications with good support for large organisations, making it one of the stronger options in its category. The main caveat: interface trails Zoom and Teams in usability for everyday meetings. It is free to start with paid upgrades, so factor that into your evaluation.
Keep exploring
More from Remote Work
Miro
Remote Work
Online collaborative whiteboard for teams and brainstorming
Best for: Remote teams needing collaborative whiteboarding and workshops
- Free plan
4.7/5 ratingRead review
Cal.com
Remote Work
Open-source Calendly alternative with full self-hosting.
Best for: Developers and privacy-conscious teams who want open-source…
- Free plan
4.6/5 ratingRead review
Figma FigJam
Remote Work
Online whiteboard by Figma.
Best for: Design teams who want a whiteboard that stays inside their Figma…
- Free plan
4.6/5 ratingRead review