Chatwoot

Open-source customer support and live chat

Best for: Teams wanting Intercom-level multi-channel support at a fraction of the price

Free plan

4.4/5Editorial score 82/100chatwoot.com

Get started

Get started free

Opens the official website in a new tab.

Editorial score82/100

Compare with similar tools

The editorial note

What to know about Chatwoot

Chatwoot is an open-source customer support platform that handles live chat, email, Twitter DMs, Facebook Messenger, WhatsApp, and Telegram in one inbox. As a self-hosted alternative to Intercom, it's popular with companies that want Intercom's features without Intercom's pricing. Chatwoot supports agents, teams, automation, and a knowledge base.

Is it right for you?

Who Chatwoot suits

Choose it if

Teams wanting Intercom-level multi-channel support at a fraction of the price

Look elsewhere if

Teams needing advanced CRM-style customer tracking or deep Salesforce integration

What you get

Key features

Live chat
Email inbox
WhatsApp and social media
Team management
Automation
Chatbots
Knowledge base

Works with

Integrations7

WhatsApp BusinessFacebookTwitter/XTelegramSlack HubSpot Zapier

The trade-off

Pros and cons

Pros

Open-source and self-hostable
Omnichannel (chat, email, social)
Team inbox
Automation
Chatbots
GDPR compliant

Cons

Self-hosting requires maintenance
UI less polished than Intercom
Advanced features require paid tier

Quick read

At a glance

Category: Business & Productivity
Pricing model: Freemium
Free plan: Available
Free trial: Not listed
Website: chatwoot.com

The verdict

Our take on Chatwoot

The best open-source Intercom alternative. Chatwoot's multi-channel inbox and self-hosting option deliver enterprise support features without enterprise pricing.

Get started free Compare before deciding

Keep exploring