Guru is an AI-powered knowledge management platform that helps teams build a centralized, verified knowledge base accessible directly within Slack, Microsoft Teams, and Chrome. Unlike static wikis, Guru uses an expert verification workflow where subject matter experts confirm that cards (knowledge articles) are up to date — reducing outdated information. Guru is popular with customer support, sales, and HR teams that need accurate, searchable answers at their fingertips.
Guru
AI-powered company wiki and knowledge management.
Best for: Customer-facing teams (support, sales, CS) who need instant access to verified product knowledge while working in other tools.
- Free plan
4.4/5 ratingEditorial score 84/100getguru.com
Starts at
Free (3 users)
Get started free
Opens the official website in a new tab.
Editorial score84/100
The editorial note
What to know about Guru
Is it right for you?
Who Guru suits
Choose it if
- Customer-facing teams (support, sales, CS) who need instant access to verified product knowledge while working in other tools.
Look elsewhere if
- Teams wanting a full project wiki with nested pages and documents — Notion or Confluence offer more flexible document structures for general knowledge bases
What you get
Key features
- Verified knowledge cards with expert review
- Browser extension for in-context knowledge
- Slack and Microsoft Teams integration
- AI-powered natural language search
- Boards for team knowledge organization
- Duplicate detection and merging
- Usage analytics and knowledge gaps
- API for custom integrations
Works with
Integrations8
What it costs
Pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | Free (3 users)Billed monthly | Up to 3 users, unlimited cards, Chrome extension, Slack integration, basic analytics |
| Starter | $5 / user / monthBilled monthly | Unlimited users, verification workflow, announcements, knowledge alerts |
| Builder | $10 / user / monthBilled monthly | AI answers, advanced analytics, custom branding, bulk import/export |
| Enterprise | CustomBilled monthly | SSO, SCIM, custom SLA, advanced security, enterprise integrations |
Prices are recorded from the vendor's public pricing page and can change. Check before you buy.
The trade-off
Pros and cons
Pros
- Browser extension surfaces relevant knowledge cards as you work in any web app
- Expert verification workflow keeps knowledge accurate with scheduled review reminders
- Slack and Teams integration answers questions without leaving the conversation
- AI-powered search finds answers across all cards using natural language queries
- Boards organize knowledge by team or workflow for easy onboarding
Cons
- More expensive than simple wikis like Notion or Confluence for large teams
- Card-based format can feel limiting for long-form documentation or processes
- Onboarding and populating cards requires significant initial time investment
- Analytics are basic compared to dedicated learning management systems
Quick read
At a glance
- Category
- Remote Work
- Pricing model
- Freemium
- Entry plan
- Free (3 users)
- Free plan
- Available
- Free trial
- Not listed
- Website
- getguru.com
The verdict
Our take on Guru
The best knowledge base for customer-facing teams — browser extension surfacing answers in the exact tools support and sales teams use.
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