Quick answer: Intercom's pricing has two parts: a per-seat helpdesk fee (Essential $19, Advanced $85 and Expert $132 per seat per month when paid annually) and $0.99 per outcome for its Fin AI Agent. The page offers a 14-day cardless free trial, and it does not list a permanent free plan.
Checked on Intercom's pricing page on 16 October 2026. Prices shown are for annual payment; confirm current terms before buying.
The helpdesk plans
| Plan | Helpdesk price | Fin AI Agent | Notable inclusions |
|---|---|---|---|
| Essential | $19 per seat/month | $0.99 per outcome | Messenger live chat, shared inbox and ticketing, pre-built reports, public help center, basic automation |
| Advanced | $85 per seat/month | $0.99 per outcome | Everything in Essential plus workflow automation builder, multiple team inboxes, round robin assignment, private and multilingual help center, 20 free Lite seats |
| Expert | $132 per seat/month | $0.99 per outcome | Everything in Advanced plus SSO and identity management, HIPAA support, SLAs, multibrand Messenger and help center, 50 free Lite seats |
The page says paying annually saves up to 35%.
How Fin is billed
Fin AI Agent costs $0.99 per outcome on all plans. Intercom's rules on its page are worth knowing because they limit what you can be charged:
- If Fin cannot answer, fails to take an action, or the customer asks to speak to a human, you pay nothing.
- You are charged at most one outcome per conversation, even if Fin takes several actions.
- If a conversation is reopened later, the outcome is refunded.
- Spending limits and alerts are available.
You can also use Fin on top of an existing helpdesk such as Salesforce, HubSpot or Freshdesk, at the same $0.99 per outcome, by contacting sales. Fin Voice is listed at $1.99 per voice outcome through sales.
A quick estimate
This is our arithmetic from the published prices, not an Intercom quote. A small team with 2 Essential seats and 500 conversations resolved by Fin in a month would pay about:
- Helpdesk: 2 x $19 = $38
- Fin: 500 x $0.99 = $495
- Total: about $533 a month
The AI portion scales with how many conversations Fin resolves, so a busy inbox can cost far more in outcomes than in seats. That is the number to model before you commit.
Is there a free plan?
The pricing page shows a 14-day free trial that does not need a credit card and does not show a permanent free plan. There is also an Early Stage offer for startups that have raised under $10M and have 15 employees or fewer.
How it compares
If you prefer fixed per-agent tiers, read our Zendesk pricing guide. The full review is on our Intercom page.
Sources
- Intercom pricing page (intercom.com/pricing), checked 16 October 2026
