Quick answer: On its pricing page Zendesk lists Support Team at $19, Suite Team at $55 and Suite Professional at $115 per agent per month, paid yearly. Suite Enterprise with Copilot is sold through sales. A monthly option exists but costs more, because the page advertises 20% off for annual billing.
Checked on Zendesk's pricing page on 16 October 2026. Prices shown are the annual rates; confirm current monthly pricing before you buy.
The plans
| Plan | Price (per agent, paid yearly) | Built for |
|---|---|---|
| Support Team | $19/month | Teams that have outgrown a shared inbox |
| Suite Team | $55/month | Teams ready to unify support channels and automate with AI agents |
| Suite Professional | $115/month | Teams optimizing operations with advanced automation (marked Most Popular) |
| Suite Enterprise + Copilot | Talk to sales | Advanced security, governance and the most proactive AI assistant |
What each tier adds
Support Team gives you the basics: an email and ticketing system, ticket routing, prebuilt analytics dashboards, pre-written responses, customer context, and automations and triggers.
Suite Team includes the Support Team features and adds AI agents, an AI knowledge base, an AI action builder, omnichannel routing, messaging and live chat, and telephony.
Suite Professional adds an AI admin copilot, an AI app builder, AI writing tools, AI quick reports, skills-based routing and an IVR phone tree.
Suite Enterprise + Copilot adds intelligent triage, auto assist, generative AI for voice, approval workflows, a sandbox environment and custom agent roles.
Which one do you need?
- Email-only support: Support Team covers ticketing and routing at the lowest price.
- Chat, messaging and phone in one place: the jump to Suite Team is where those channels and the AI agents appear, so budget for roughly three times the Support Team price per agent.
- Phone trees and skills-based routing: that starts at Suite Professional.
- Security, governance and sandboxing: Enterprise, by quote.
A useful sanity check is to multiply the per-agent price by your agent count and by 12. Ten agents on Suite Team at the annual rate is 10 x $55 x 12 = $6,600 a year before any add-ons, which is our arithmetic from the listed price, not a Zendesk quote.
Alternatives
If you want per-seat pricing with a different AI model, see our guide to Intercom pricing, which bills its AI agent per resolved conversation. Freshdesk is another help desk to compare.
The full review is on our Zendesk page.
Sources
- Zendesk pricing page (zendesk.com/pricing), checked 16 October 2026
